Legal
Privacy Policy
This policy explains how Bookatable Pty. Ltd collects, uses, discloses and protects personal information in accordance with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs).
1. About this policy
Bookatable Pty. Ltd is committed to protecting the privacy of individuals whose personal information we hold. We handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.
This policy applies to our website at bookatableau.space, our electronic communications and our business and consulting engagements. It does not apply to employee records handled under the corresponding exemption in the Privacy Act, or to acts and practices of state government bodies.
2. Who we are
Bookatable Pty. Ltd (referred to in this policy as “we”, “us” or “our”) is an Australian proprietary limited company registered under ABN . We provide professional business and consulting services to small and medium enterprises across Australia, with our principal place of business in Melbourne VIC.
Our contact details are set out in section 12 of this policy. We prefer to conduct all privacy-related correspondence by email.
3. Personal information we collect
The types of personal information we may collect include:
- Identity and contact details — your name, business name, role or title, email address and any other contact details you choose to provide.
- Business information — details about your organisation, industry, objectives, operational matters and financial or commercial information you share with us for the purpose of receiving advice or a quotation.
- Enquiry and engagement records — the content of messages you send through our contact or quote forms, by email, and records of the services we provide to you.
- Website usage information — pages visited, referring website, approximate location derived from internet protocol (IP) address, browser type and device information.
- Supplier and partner information — contact details of individuals who represent suppliers, contractors or referral partners we deal with.
We do not knowingly collect sensitive information (such as health information or information about political opinions) and we ask that you do not send us sensitive information unless it is genuinely necessary for an engagement.
4. How we collect personal information
We collect personal information in a number of ways, including:
- directly from you when you submit our contact form, request a quotation through our quote form, subscribe to updates, or correspond with us by email;
- during the course of providing consulting services, workshops, reviews or advisory engagements;
- from our website through cookies and analytics tools, as described in section 7; and
- occasionally from third parties or publicly available sources (such as business registers or your organisation's public website) where it is unreasonable or impracticable to collect the information directly from you.
Wherever practicable, we collect personal information directly from the individual concerned and only by lawful and fair means.
5. Why we collect and use personal information
We collect, use and hold personal information so that we can:
- respond to enquiries and provide information about our services;
- prepare quotations, proposals and scoping documents;
- deliver our business and consulting services and manage client relationships;
- administer invoicing, payments and contractual obligations;
- improve our website, content and service offerings;
- send marketing communications where you have consented or where permitted by law, and always with a simple way to opt out; and
- meet our legal, taxation and corporate record-keeping obligations.
We will only use or disclose personal information for the primary purpose for which it was collected, or for a related purpose you would reasonably expect, unless you consent to another use or the use is otherwise permitted or required under the Privacy Act.
6. Disclosure of personal information
We do not sell or rent personal information. We may disclose personal information to:
- service providers who assist us with website hosting, email delivery, cloud storage, analytics, scheduling and administrative functions, acting under contract and on our instructions;
- our professional advisers, including accountants, auditors and legal advisers, where reasonably required for our business operations;
- government agencies, regulators or law enforcement bodies where we are required or authorised by law; and
- a prospective buyer or successor organisation in the unlikely event of a restructure, merger or sale of part of our business, subject to confidentiality obligations.
Some of the third-party service providers we use may host or store data outside Australia, including in the United States or Singapore. Where personal information is likely to be disclosed to an overseas recipient, we take reasonable steps required by APP 8 to ensure the recipient does not breach the Australian Privacy Principles.
8. Security and retention
We take reasonable steps to protect the personal information we hold against misuse, interference, loss and unauthorised access, modification or disclosure. These steps include access controls, encryption of data in transit, limiting access to personnel and service providers who need it, and reviewing our practices from time to time.
No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information sent to us electronically. Please consider this when sending information through our website.
We retain personal information only for as long as necessary to fulfil the purposes described in this policy and to meet our legal obligations — for example, Australian taxation record-keeping requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it.
9. Access and correction
Under APP 12 and APP 13, you generally have the right to access the personal information we hold about you and to request corrections where it is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, email us using the details in section 12. We will respond within a reasonable period, usually within 30 days. Before providing access, we may require verification of your identity. We will normally provide access free of charge; if a request is voluminous or complex, we will notify you of any reasonable administration cost before proceeding.
In limited circumstances, the Privacy Act permits us to decline a request — for example, where giving access would pose a serious threat to someone's safety or unreasonably interfere with the privacy of others. If we decline, we will explain why and, where relevant, note your request in our records.
10. Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please let us know in writing using the contact details below. We will acknowledge your complaint promptly and aim to complete our investigation and respond within 30 days.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) via its website at www.oaic.gov.au.
11. Changes to this policy
We may update this policy from time to time to reflect changes in our practices, technology or legal obligations. The current version, including the last-updated date, is always published on this page. Material changes to how we handle personal information will be highlighted on our website. This policy takes effect from the date shown at the top of the page.
12. How to contact us
If you have any questions about this policy, wish to access or correct your personal information, or would like to make a privacy-related enquiry, please contact:
Bookatable Pty. Ltd
ATTN: Privacy Officer
Melbourne VIC, Australia
Email: ceo@bookatableau.space
You may also reach us through our general contact page. For the terms governing the use of our website and services, please read our Terms of Service.